--- title: "Benchmarking Success: 4 Years of Center of Excellence Certification" description: Discover how teamwork, training, and innovation drive State National’s Contact Center to excellence, earning a 4th consecutive BenchmarkPortal Center of Excellence certification. image: https://blog.statenational.com/hubfs/IMG_2030.jpeg --- [![Growth_-logo](https://blog.statenational.com/hubfs/Imported%20images/Growth_-logo.svg "Growth_-logo")](http://palmspire-3842749.hs-sites.com/growth-home-1) - [Spotlight Blog](https://blog.statenational.com) ![State National Blog](https://blog.statenational.com/hubfs/Blog%20Images/Blog%20Header%20Images/AdobeStock_183702310.jpeg "State National Blog") # **SNC Spotlight** Insurance can be complex. Turn to our blog for up-to-date, relevant content to help you make the best decisions for your financial institution. With expert knowledge from seasoned industry professionals, we simplify insurance topics so you can get back to business. - [Risk Mitigation](https://blog.statenational.com/topic/risk-mitigation) - [Technology & Innovation](https://blog.statenational.com/topic/technology-innovation) - [Credit Unions](https://blog.statenational.com/topic/credit-unions) - [Borrower Experience](https://blog.statenational.com/topic/borrower-experience) # [Benchmarking Success: 4 Years of Center of Excellence Certification](https://blog.statenational.com/benchmarking-success-4-years-of-center-of-excellence-certification4) [Read More →](https://blog.statenational.com/benchmarking-success-4-years-of-center-of-excellence-certification4) - [Banks & Finance Companies (24)](https://blog.statenational.com/tag/banks-finance-companies) - [Borrower Experience (2)](https://blog.statenational.com/tag/borrower-experience) - [Company News (26)](https://blog.statenational.com/tag/company-news) - [Compliance (5)](https://blog.statenational.com/tag/compliance) - [Credit Unions (47)](https://blog.statenational.com/tag/credit-unions) - [Employee Engagement (2)](https://blog.statenational.com/tag/employee-engagement) - [Risk Mitigation (32)](https://blog.statenational.com/tag/risk-mitigation) - [Technology & Innovation (35)](https://blog.statenational.com/tag/technology-innovation) - - - [All Posts](https://blog.statenational.com) # Benchmarking Success: 4 Years of Center of Excellence Certification - [Tweet](https://twitter.com/share) *Proudly Achieving BenchmarkPortal Center of Excellence Status for the 4th Consecutive Year!* ![Contact Center Celebration - cakes](https://blog.statenational.com/hs-fs/hubfs/Contact%20Center%20Celebration%20-%20cakes.jpeg?width=3579&height=1846&name=Contact%20Center%20Celebration%20-%20cakes.jpeg) A Journey to Greatness Setting and achieving goals is one of the best ways to feel fulfilled. Whether it’s in our personal, social, or work life, we all require a certain level of success to build confidence and to have a sense of well-being. There’s something especially remarkable about success in the workplace, where a group of people with common goals and values come together to help each other achieve those goals on a personal and collaborative level. And the significance of [celebrating those successes](https://www.linkedin.com/feed/update/urn:li:activity:7323398261447282688) is equally as important as setting them and reaching them! ![Contact Center celebrates 3rd consecutive Center of Excellence Certification](https://blog.statenational.com/hs-fs/hubfs/IMG_2030.jpeg?width=727&height=545&name=IMG_2030.jpeg) Working Together to Provide an Excellent Borrower Experience Our Contact Center here at State National does exactly that. Not only do [our hard-working representatives strive for and achieve daily, weekly, monthly, and yearly success](https://blog.statenational.com/hubfs/SNC_2024-Contact-Center-Borrower-Survey.pdf) as measured by ambitious KPIs, they were also recently awarded with our fourth consecutive **Center of Excellence Certification from BenchmarkPortal** — the global leader in the call center industry. ![Benchmark Portal Center of Excellence (1)](https://blog.statenational.com/hs-fs/hubfs/Benchmark%20Portal%20%20Center%20of%20Excellence%20(1).jpg?width=431&height=431&name=Benchmark%20Portal%20%20Center%20of%20Excellence%20(1).jpg) BenchmarkPortal provides benchmarking, certifications, training, consulting, and industry reports and has gained international recognition for its innovative approach to best practices. Their Center of Excellence Certification isn’t an easy accolade to achieve — it’s specifically given to call centers that implement best practices and attain world-class performance in their industry. BenchmarkPortal’s CEO, Bruce Belfiore, says that he was “struck by the high level of customer service and by the efficiency with which contacts are handled,” at our in-house Contact Center, noting that the State National team achieved certification on the very first try due to their exceptional performance on BenchmarkPortal’s comprehensive 360-degree on-site assessment. ![StateNational_Contact Center Rep](https://blog.statenational.com/hs-fs/hubfs/StateNational_Oct17_281962.jpg?width=727&height=485&name=StateNational_Oct17_281962.jpg) **The Power of Persistence** Earning this certification wouldn’t have been possible without our knowledgeable and dedicated Contact Center representatives. They recognize the importance of delivering [exceptional service to borrowers](https://blog.statenational.com/hubfs/SNC_2024-Contact-Center-Borrower-Survey.pdf) and focus on building and maintaining a positive relationship with every individual, on each call. Our Contact Center’s core values include regular, ongoing training, process improvement, and utilizing our [state-of-the-art technology](https://blog.statenational.com/enhancing-the-member-experience) to better serve borrowers nationwide. Working as a team is critical for achieving success in any organization. We’re especially proud of what our SNC Contact Center team has accomplished, which is a testament to the power of teamwork and the importance of setting clear goals and working together to achieve them. We are excited to see what they will do next and have no doubt that they will continue to raise the bar for customer service excellence. Our dedicated representatives’ enthusiasm, professionalism, true caring, and [daily focus on continuous improvement](https://blog.statenational.com/ask-the-next-question) makes them a shining example of what can be accomplished through teamwork and a clear vision for success. [![Contact Us!](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/6447396/9f276f07-d5a5-4b18-ae17-c8d1dfac148a.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/6447396/9f276f07-d5a5-4b18-ae17-c8d1dfac148a)   ![State National](https://blog.statenational.com/hubfs/Branding%20Assets/Icon%20SNC%20Logo/snc-icon-rgb.png) ###### State National As the leading insurance carrier in the United States specializing in CPI, State National offers single-source solutions for credit unions, banks, finance companies, and specialty lenders of all sizes. Our services are cost-effective and tailor-made to safeguard assets against uninsured collateral losses. ## Subscribe to our blog Search Posts - There are no suggestions because the search field is empty. - Recent - Popular - Categories ### Lists by Topic - [Credit Unions (47)](https://blog.statenational.com/tag/credit-unions) - [Technology & Innovation (35)](https://blog.statenational.com/tag/technology-innovation) - [Risk Mitigation (32)](https://blog.statenational.com/tag/risk-mitigation) - [Company News (26)](https://blog.statenational.com/tag/company-news) - [Banks & Finance Companies (24)](https://blog.statenational.com/tag/banks-finance-companies) - [Compliance (5)](https://blog.statenational.com/tag/compliance) - [Borrower Experience (2)](https://blog.statenational.com/tag/borrower-experience) - [Employee Engagement (2)](https://blog.statenational.com/tag/employee-engagement) ## Subscribe and Get The Latest News ## Related Posts ## [The Credit Union Advantage in a Digital World](https://blog.statenational.com/thecreditunionadvantage) Digital Progress Is Still Human - [State National](https://blog.statenational.com/author/state-national) - 5 min read - 6/30/26 12:23 PM - [Read More](https://blog.statenational.com/thecreditunionadvantage) ## [CPI and the Member Relationship: Getting it Right Without Getting it Wrong](https://blog.statenational.com/cpi-and-the-member-relationship-) How credit unions can protect the member experience without sacrificing the protection the program is designed to provide - [State National](https://blog.statenational.com/author/state-national) - 7 min read - 6/18/26 11:15 AM - [Read More](https://blog.statenational.com/cpi-and-the-member-relationship-) ## [The Anatomy of the Net Promoter Score](https://blog.statenational.com/the-anatomy-of-the-net-promoter-score) Why trust is the engine behind consistent, excellent NPS results. Imagine you could predict your organization's growth trajectory by asking just one straightforward question. You actually can! “How likely is it that you would recommend \_\_\_\_\_\_\_ to a friend or colleague?” It’s a simple question, but it carries incredible weight. You’ve likely heard of the Net Promoter Score (NPS), as it’s the most well-known metric for customer experience and loyalty. Whether the subject is a favorite local restaurant, an online store, or a long-term business partner, this single question cuts through marketing noise to measure the one fundamental factor that actually drives growth: trust. - [State National](https://blog.statenational.com/author/state-national) - 8 min read - 4/30/26 3:57 PM - [Read More](https://blog.statenational.com/the-anatomy-of-the-net-promoter-score) #### Questions? 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