InsurPath™: State National's Innovative API Integration

Meet InsurPath™: The Easiest Path for Borrower Insurance Submission

Boosting insurance compliance often comes down to one thing: making the process effortless for the borrower. Even with simple digital options like text and email, there's always an opportunity to make it even easier.

What if you could remove that final step? What if borrowers could submit their information without ever leaving the online banking platform they already use every day?

This is where InsurPath creates a powerful new advantage.

By embedding the insurance submission process directly into your online banking platform, InsurPath meets borrowers in the moment. This new level of convenience can lead to a significant lift in compliance, simply by making it part of an experience they already know and trust.

What Is InsurPath? A Bridge to Convenience

InsurPath is an API (Application Programming Interface) that acts as a secure, invisible bridge connecting your banking platform to InsurTrak, our custom-built insurance tracking system. It allows you to offer a branded, built-in method for borrowers to submit insurance information, making your online platform the central hub for everything they need.

Now, borrowers can check their insurance status and update coverage details directly through their online banking platform. This seamless integration doesn’t just enhance the user experience — it also simplifies operations for lenders.

For SELCO Community Credit Union, this groundbreaking tool has already delivered incredible results, proving its power to make a real difference.

A First-of-Its-Kind API Solution That Delivers Real Results

Our API integration is more than just technology; it’s a complete reimagining of how communication between lenders and borrowers occurs; it’s designed to make insurance management simple and effective for everyone.

Here are some of the key features that make this tool stand out:

For Borrowers:

• Ultimate Convenience: User-friendly, interactive pop-ups allow borrowers to view their current insurance status instantly, without needing to visit a separate website.
• Streamlined Submissions: Easy submission of updated insurance coverage, right from their online banking platform. The process feels like a natural part of their banking session, not an interruption.
• Personalized Options: Borrowers can choose to set “Remind Me Later” alerts or opt-out with “Don’t Show Me This Again.”
• Takes Just Seconds: Borrowers can resolve an insurance request immediately while they are already managing their finances. 

• Streamlined Communication: Immediate, consistent interaction with borrowers through embedded prompts, delivered in-platform.
• A Stronger Digital Hub: Reinforces the value of your online banking platform as the primary place for borrower interactions.
• Enhanced Visibility: Seamless integration allows lender staff to quickly see insights into borrower coverage and certificate status for increased operational clarity.
  
• Peak Efficiency: Small improvements in submission speed lead to significant savings in administrative follow-up.
• Custom Messaging: Borrower communications can be tailored to fit each lender’s unique needs.
• Maximized Compliance: Offering the path of least resistance converts a simple process into an effortless one, further boosting compliance rates.
  

Proof in Action: How SELCO Turned "Easy" Into "Effortless" and Drove Results

Offering borrowers the path of least resistance has a measurable impact on compliance. Our partnership with SELCO Community Credit Union shows how a truly seamless experience can unlock incredible results. By embedding the submission process with InsurPath, SELCO saw a significant lift in just four months:

• 74% of borrowers with “no insurance” status became compliant.
• 53% of borrowers in “final notice” status became compliant.
• 47% of borrowers with active CPI coverage switched to another compliant solution.

This impressive performance didn’t just improve compliance rates. It also helped reduce flat-cancel rates, minimizing operational inefficiencies and saving resources for SELCO.

These numbers show that the most convenient path is the most effective one, boosting both borrower satisfaction and operational performance.

Insights from SELCO Community Credit Union

Our partnership with SELCO to introduce this revolutionary new solution was about more than technology; it reflected a shared commitment to continuous improvement. Steve McIntire, Senior VP of Enterprise Risk & General Counsel at SELCO Community Credit Union, shared his appreciation for how State National’s innovative approach has built value for their members and teams.

“State National truly lives the Kaizen Philosophy of continuous improvement through incremental, ongoing changes. I am grateful to have such an invested and thoughtful partner.”

– Steve McIntire, SVP, Enterprise Risk & General Counsel, SELCO Community CU

Designed for Flexibility and Fast Implementation
State National understands that every lending institution has unique needs. That’s why our API is built with flexibility in mind, offering:

• Custom Messaging: Tailor communication within the online banking environment to reflect your unique brand and tone.
• Rapid Deployment: Go live with the new API quickly and efficiently with minimal disruption.

The Future Is a Frictionless Experience

InsurPath is setting a new industry standard by merging convenience with compliance. By integrating the insurance submission process directly into your digital banking environment, it does more than just simplify a task — it builds trust and elevates a good borrower experience into an effortless one. 

The success of our partnership with SELCO Community Credit Union is proof that when thoughtful innovation is executed well, everyone wins. 

We’re proud to be a part of SELCO’s story and to share how State National continues to push boundaries through innovation to redefine what's possible in our industry.

Discover how State National's one-of-a-kind solutions can transform your portfolio protection results with increased efficiency, borrower satisfaction, and operational clarity. It’s time to elevate expectations and redefine insurance management with technology and service that truly work for you and the borrowers you serve.

If you’re ready to take CPI management to the next level, State National’s API offers the efficiency, flexibility, and engagement you and your borrowers deserve. Click the button above to learn more about how it can work for you!

Stay tuned for more updates as we continue driving change and delivering results alongside partners like SELCO Community Credit Union.