Seamless Interactions Across Every Touchpoint

Whether it’s text, email, chat, or phone, borrowers can respond the way that works best for them — seamlessly and without hassle.

These days, we all expect to interact with businesses on our own terms. Sometimes you want to fire off a quick text; other times you need to speak to a real person. This isn’t just true for ordering a pizza — it’s also true for handling important financial matters.

As a credit union, bank, or finance company, you work hard to provide a great experience for your members and customers. But what about the partners you work with? When it comes to something as sensitive as lender-placed insurance, the way your provider communicates with your borrowers is a direct reflection on you.

At State National, we take that responsibility seriously. We know that a notice about an insurance issue can be stressful, so our goal is to make the process as simple and friction-free as possible.

More Options, Less Hassle

We’ve built a robust notification system designed to meet your borrowers wherever they are. We give them clear information and, just as important, plenty of convenient ways to respond and resolve the issue.

How We Reach Out:

• Direct Mail: The traditional, official letter.
• Email: For fast, direct-to-inbox notifications.
• Interactive Text Messaging: A quick text message for those on the go.

How They Can Respond:

• Online Portal: Our easy-to-use borrower-friendly website is available 24/7.
• Phone: Our award-winning, in-house contact center is staffed with friendly experts.
• Chat: Borrowers can get instant help 24/7 for many common questions via our automated "Mandy" chatbot, and live chat is also available during our extended contact center hours.
• Mail/Fax: For those who prefer to keep it old-school.