Our WRAP (Web-Based Robotic Automated Processing) system is continuing to increase efficiencies. WRAP now proactively searches for new policy information from 8 major carriers, including the country's top 5 auto insurers.
We define success by more than financial outcomes — we consider the quality of our relationships with our clients to be just as, if not more, important. Our high NPS score is due to State National’s culture, which is built around technological innovation and customer experience.
COVID-19 has altered borrowing patterns in the automotive industry. State National Executive Vice President Trace Ledbetter discusses what financial institutions can do to proactively protect their portfolio and borrowers.