I have said it a million times, and I will say it once more — I don’t understand why we don’t have all the business! Our blog team told me not to sound like a salesperson in this post, but I am the EVP of sales. What were they expecting from me? I’ve been selling State National’s products for over 20 years because they’re the best, so why shouldn’t I say it? It’s just a fact.
Director of Learning and Development David Holmes shares how combining social and emotional awareness with a client-first mentality is paramount in creating a culture of constant service at State National. Find out 3 components of this awareness you need to develop strong EI and ask yourself, “How will this idea improve the client experience?”