SNC Spotlight

Insurance can be complex. Turn to our blog for up-to-date, relevant content to help you make the best decisions for your financial institution. With expert knowledge from seasoned industry professionals, we simplify insurance topics so you can get back to business.
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Unlocking the True Value of Your CPI Program: What You Need to Know

When evaluating a Collateral Protection Insurance (CPI) program, it's important for lenders to look beyond the surface. Understanding both the hard and soft costs, as well as the potential returns, is crucial for maintaining a healthy and successful program. Here's how you can ensure you're getting true value.

The Real Returns: Beyond Incentives

One of the key factors often overlooked is not just potential program incentives, but how much in claims dollars will actually be returned to you each year and over the life of your program. Efficient claims processing, speedy payouts, ease of use, and avoiding delays — these all add up, especially over time. Comparing the total value of competing programs over 1, 3, 5, or more years can reveal substantial differences.

Payments — More Money, Delivered Faster

    • Higher Payouts: We consistently pay 20% more than our competitors.
    • Reduced Charge-offs: Our clients see a 30% reduction in charge-offs on average.
    • Quick Turnaround: 90% of all claims are processed within 7 business days —starting with submission, not waiting until all paperwork is received.
    • InstaClaim Advantage: Our exclusive AI-based InstaClaim technology automates most no-damage claims, paying out in 10 seconds or less — a capability unique to State National.
    • Comprehensive Coverage: We have you covered — we pay retail vs. split book, provide coverage even if the borrower is found, and pay both physical damage and premium deficiency claims on repossessions.
    • No Claim Settlement Limit: On towing & storage.
    • Financial Impact: How does an extra $20-40K returned in claims dollars each year sound?
    • CARS Program: Our Claims Advocacy & Recovery Service further cuts down charge-offs, boosts recoveries, and protects your whole portfolio whether your borrower has insurance or not.

State National Claims Value 1

Claims Process — No Games Claims

    • Simplified Filing: File one claim for all coverages instead of juggling multiple submissions.
    • Automatic Claim Processing: No need to pick and choose what to file — we process all applicable types automatically for you.
    • Minimal Paperwork: Only skip or total loss claims require paperwork.
    • Efficient Management: All managed within InsurTrak, with online claim forms pre-populated with loan file information.
    • Proactive Payouts: Unlike the industry stereotype of delaying payouts, we want you to get the claims dollars you are entitled to, quickly. Why? We’re interested in fostering strong, mutually beneficial long-term partnerships.
    • Skip Claims Flexibility: Submit a skip claim as soon as you suspect a loss, with no minimum waiting or pre-locate period (certain exceptions for MAP programs).

State National Claims Value 2

Soft Cost/Opportunity Cost Savings

      • User-Friendly: Our programs reduce daily frustration and the need for multiple touches for the same claim.
      • All-in-One Platform: InsurTrak offers complete history, reporting, and training, easily available on one easy-to-use platform.
      • Turn-key Texting: We manage outbound texting, so your staff doesn’t have to — at no cost to you.
      • Staff Efficiency: Consider the monetary cost of staff turnover, training, time value of labor, etc.
      • Reduced Frustration: Can you put a dollar value on the frustrations, delays, follow-up emails, and non-returned calls experienced by your staff?
      • Enhanced Borrower Experience: With instantly available recorded phone calls, our award-winning contact center, chat messaging & video chat, we significantly reduce borrower friction.
      • Unmatched Customization: Because of our authority as both the carrier and the tracker, we have the ability to make more flexible decisions and offer custom program customization options to best meet your financial institution's needs.
      • CARS Program: Takes the burden off your staff for recovering suspected skips, remarketing recovered collateral profitably at auction, and negotiating outside insurance claims.
State National Claims Value 3

When choosing a CPI program, dig deeper into the overall returns and support you receive. It's essential to consider both the tangible and intangible costs and benefits that contribute to overall effectiveness and impact on your bottom line.

From hard costs like actual claims dollars returned more quickly to soft costs such as ease of use and operational efficiencies, every factor plays a crucial role in determining the success and sustainability of your program.

The right program saves you money — but that’s not all. It also makes your operations smoother and more efficient. Consider the long-term returns, efficiency, and comprehensive support that can significantly impact your financial institution's portfolio protection program overall results.

 

Contact us today to discover the true value we can offer you!

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Cassius Miller
Cassius Miller
Cassius Miller joined State National (SNC) in 2024 as Senior Director of Insurance Solutions, managing underwriting, claims, and process solutions for a portfolio of more than six million loans. Previously he worked in higher education as a Risk and Compliance Manager, and he has over 10 years of claims management and consulting experience within the property and casualty insurance space.

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Strengthening Your Cyber Defenses

Strengthening Your Defenses: Why Secure Partners Are Critical With third-party risk on the rise, here's how to ensure your vendors are allies, not liabilities Cybersecurity Awareness Month each October is a critical reminder for organizations to evaluate their security posture. For financial institutions, including credit unions, banks, and finance companies, this evaluation must extend beyond your own walls and into the practices of every vendor you work with. In today’s interconnected environment, the security of your business partners is an extension of your own. Choosing a partner with a robust, proactive security posture isn't just a matter of compliance; it's a fundamental part of protecting your institution and those you serve. The Stakes Have Never Been Higher The threat landscape continues to evolve, and recent data shows that third-party risk is a primary driver of costly breaches — and the financial industry remains a prime target. Consider these findings: Third-party risk is a direct cause of breaches. A 2024 report found that at least 35.5% of all data breaches originated from compromises at a third-party vendor. (SecurityScorecard) Costs for financial institutions remain high. The average cost of a data breach for the financial industry is $6.08 million per incident, significantly higher than the global average. (IBM) The human element is a key factor. The "human element," which includes errors, phishing, and social engineering, plays a role in 60% of all breaches. (Verizon) Stolen credentials are a primary entry point. The use of stolen or compromised credentials was a factor in nearly one-third of all breaches, underscoring the need for strong authentication. (Verizon via Abnormal) What to Look for in a Secure Partner A partner’s commitment to security should be proactive, not reactive. Lenders must look for organizations that employ impeccable controls and can demonstrate their strength in this area. Proactive Due Diligence: Does a potential partner voluntarily offer a due diligence packet because they are confident in their security? Or do you have to ask multiple times? A proactive partner is a secure partner. Advanced, Demonstrable Safeguards: Look for partners who can show you their security in action. A key feature to look for is multifactor authentication (MFA), especially on platforms where your members or customers interact. MFA provides an essential extra layer of defense beyond a simple password, ensuring that sensitive data remains protected. “Security threats don’t stop when the whistle blows at 5 p.m. and hackers don’t take vacations,” says Michael Weiskircher, State National’s CIO, “so protecting against attacks has to be an ongoing, real-time process of fixing vulnerabilities immediately.” Security in Action at State National At State National, we believe that protecting our clients' data is a foundational part of the service we provide. We are on a mission to not only meet but exceed all security standards. MFA on Borrower Platforms: We practice what we preach. Our MyLoanInsurance.com borrower portal is protected with two-factor multifactor authentication (MFA). This safeguard helps ensure that borrower data is protected from unauthorized access. Constant Vigilance: We know that security is a 24/7/365 commitment. As Michael Weiskircher, State National’s CIO, says, “Security threats don’t stop when the whistle blows at 5 p.m. and hackers don’t take vacations, so protecting against attacks has to be an ongoing, real-time process of fixing vulnerabilities immediately.” A Dedicated Compliance Department: A partner with a proactive, in-house compliance team demonstrates a deeper commitment to security. This team ensures the company rigorously adheres to all state and federal data protection laws, providing a critical layer of assurance that security policies are consistently followed and enforced. The Markel Advantage: As part of the Markel family of companies, State National has access to the security tools, resources, and expertise of a multi-billion dollar, multinational insurance holding company. This adds yet another layer of enterprise-level protection. Choosing an Ally, Not a Risk Vetting a business partner's security is a critical fiduciary responsibility, and choosing the right one allows you to focus on serving your members. You can rest easy knowing that when it comes to your portfolio protection program, State National has you covered. Do Your Part. #BeCyberSmart

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