SNC Spotlight

Insurance can be complex. Turn to our blog for up-to-date, relevant content to help you make the best decisions for your financial institution. With expert knowledge from seasoned industry professionals, we simplify insurance topics so you can get back to business.
All Posts

A Culture of Continuous Improvement at Every Level

David Holmes provides a firsthand look into State National’s long-term growth and development culture.

My firsthand experience helping develop State National's learning culture.

Every learning professional hopes to be part of that rare organization that recognizes and lives a learning culture. When I walked into State National over a decade ago, I was at a point in my career where I eagerly wanted to be part of that elusive culture of improvement. I had been in positions of learning leadership but felt that upper management had those positions because a company is supposed to have them. This was different, it felt different, and I could tell from every individual I engaged with that State National was committed to a culture of learning.

While interviewing, I met not only the Human Resources team but also several executive leadership and sales leaders. After my final training presentation for the interview team, the CEO came in and kicked everyone out of the room. Lonnie Ledbetter and I talked for about 30 minutes. His strong belief in a learning culture was evident, and so was his desire for individuals to carry that vision forward within State National.

Lonnie and I have had several conversations over the years but I will never forget that first one. His message to me was one of growth and constant learning by all employees. Lonnie emphasized the importance of this position as one that moves the entire company forward through instilling a culture of growth and knowledge.

Having trained virtually everyone in the organization at one time or another, I always assure team members that learning is not only expected at State National but is also highly rewarded. New associates enter the organization with a clear message that everyone helps each other and that the client is first and foremost in every action we take. Accuracy is critical in providing a quality solution to our clients, but making a mistake is a learning moment as well. The culture of continuous improvement — both in our business and in ourselves as associates — is one aspect that sets the State National team apart from the competition.

David Holmes
David Holmes
David Holmes joined State National in 2008 as Director of Learning and Development and spent more than a decade building a learning culture and expanding the sense of “customer first” throughout the company. In his current role as Director, Sales & Service Support, he continues to expand employee service and leadership training, now with a specialized focus on development of State National’s sales team and unique dedicated service team.

Related Posts

Innovation Strategies for Credit Union Success

Embracing Innovation: A Strategic Imperative for Credit Unions

6 Credit Union Fiduciary Responsibilities You Might Not Think Of

Leveraging Partnerships for Better Outcomes