How Can We Help?

A Mantra for Better Service and Continual Growth

Searching for Solutions From the Start

This acronym HCWH (How can we help?) has been a part of the State National culture since the beginning, when State National was founded in Texas in 1973 by brothers Lonnie, Terry, and Garry Ledbetter.

Over forty years ago, an insurer from out of state asked to use State National Insurance Company to write auto insurance in Texas. The Ledbetters could have said "no" or "why?" but they didn’t. Instead, they asked, "How can we help?" — then sought out, created, and launched a solution to the request. Their philosophy and approach to service resulted in the birth of our State National Program Services division.

How Can I Help? An Internal Mantra

This philosophy is embedded in our culture and thrives in all areas of our business. On all levels — individual, departmental, and enterprise — we continually and actively seek out ways to help one another and improve internal and external efficiencies.

The Account Representatives who work with our partners daily ask, “How can I help?” Sales, Accounting, Service, the individuals handling our management information systems (MIS) ... everyone on the State National team approaches our internal and external partners thinking about valuable ways to help our clients and potential clients find the greatest possible success in their business every day.

Our Question Leads to Action

State National has an entire department, founded by State National veteran David Crawford and now led by Vice President of Strategy and Innovation Angi Durham, devoted to seeking out proactive improvements and enhancements in every area of our business (find out how they are expanding our AI capabilities). Why? Because we are dedicated to not only asking how we can help but also to following up on this important question with delivery and action. On average, 68% of data research in a company goes unused. We are committed to ensuring that State National remains an outlier in this statistic, and that our business partners benefit from the most advanced technology and other operational efficiencies available.