--- title: How Can We Help? description: "Asking \"How can we help,\" has been a part of the State National culture since the beginning. We also follow up on our question with delivery and action." image: https://blog.statenational.com/hubfs/State-National_How-Can-We-Help_Thumbnail.jpg --- [![Growth\_-logo](https://blog.statenational.com/hubfs/Imported%20images/Growth_-logo.svg "Growth_-logo")](http://palmspire-3842749.hs-sites.com/growth-home-1) - [Spotlight Blog](https://blog.statenational.com) ![State National Blog](https://blog.statenational.com/hubfs/Blog%20Images/Blog%20Header%20Images/AdobeStock_183702310.jpeg "State National Blog") # **SNC Spotlight** Insurance can be complex. Turn to our blog for up-to-date, relevant content to help you make the best decisions for your financial institution. With expert knowledge from seasoned industry professionals, we simplify insurance topics so you can get back to business. - [Company News](https://blog.statenational.com/topic/company-news) - [Technology & Innovation](https://blog.statenational.com/topic/technology-innovation) # [How Can We Help?](https://blog.statenational.com/how-can-we-help) [Read More →](https://blog.statenational.com/how-can-we-help) - [Banks & Finance Companies (24)](https://blog.statenational.com/tag/banks-finance-companies) - [Borrower Experience (2)](https://blog.statenational.com/tag/borrower-experience) - [Company News (26)](https://blog.statenational.com/tag/company-news) - [Compliance (5)](https://blog.statenational.com/tag/compliance) - [Credit Unions (47)](https://blog.statenational.com/tag/credit-unions) - [Employee Engagement (2)](https://blog.statenational.com/tag/employee-engagement) - [Risk Mitigation (32)](https://blog.statenational.com/tag/risk-mitigation) - [Technology & Innovation (35)](https://blog.statenational.com/tag/technology-innovation) - - - [All Posts](https://blog.statenational.com) # How Can We Help? - [Tweet](https://twitter.com/share) ## **A Mantra for Better Service and Continual Growth**   ### **Searching for Solutions From the Start** This acronym HCWH (How can we help?) has been a part of the State National culture since the beginning, when State National was [founded](https://www.statenational.com/about-us/) in Texas in 1973 by [brothers Lonnie, Terry, and Garry Ledbetter](https://www.linkedin.com/posts/state-national-companies_history-relationships-culture-activity-6810614590393647104-iCeD). ![Ledbetter Park](https://blog.statenational.com/hs-fs/hubfs/Ledbetter%20Park.jpg?width=362&name=Ledbetter%20Park.jpg)Over 50 years ago, an insurer from out of state asked to use [State National Insurance Company](https://www.statenational.com/about-us/) to write auto insurance in Texas. The Ledbetters could have said "no" or "why?" but they didn’t. Instead, they asked, "How can we help?" — then sought out, created, and launched a solution to the request. Their philosophy and approach to service resulted in the birth of our State National [Program Services division.](https://www.statenational.com/fronting/)   ### **How Can I Help? An Internal Mantra** This philosophy is embedded in our [culture](https://blog.statenational.com/a-culture-of-continuous-improvement-at-every-level) and thrives in all areas of our business. On all levels — individual, departmental, and enterprise — we continually and actively seek out ways to help one another and improve internal and external efficiencies. The Account Representatives who work with our partners daily ask, “How can I help?” Sales, Accounting, our Service teams, the individuals handling our management information systems (MIS) ... everyone on the State National team approaches our internal and external partners thinking about valuable ways to help our clients and potential clients find the greatest possible success in their business every day.   ### **Our Question Leads to Action** Our Strategy & Innovation team is devoted to seeking out proactive improvements and enhancements in every area of our business ([find out how they are expanding our AI capabilities](https://blog.statenational.com/expanded-use-of-ai-based-wrap-delivers-results)). Why? Because we are dedicated to not only asking how we can help but also to following up on this important question with delivery and action. Statistics show that, on average, 68% or more of data research in a company goes unused. We are committed to ensuring that State National remains an outlier in this statistic, and that our business partners benefit from the most advanced technology and other operational efficiencies available. ![AdobeStock\_164646576](https://blog.statenational.com/hs-fs/hubfs/AdobeStock_164646576.jpeg?width=411&name=AdobeStock_164646576.jpeg)     ### **Continuing To Thrive As We Strive** As a company, and as individuals, we are constantly looking for the next opportunity to help one another internally and our partners externally. This quest has resulted in extraordinary success for both our company and our clients for more than 50 years — and we've only just begun. So, when you connect with State National, and we hope you do, listen for that tell-tale sign that we are here for you:*H**ow can we help?***   ![David Holmes](https://blog.statenational.com/hubfs/Blog%20Images/Author%20Pictures/David%20Holmes.jpg) ###### David Holmes As Director of Learning and Development as well as Director of Sales & Service Support, David Holmes spent more than a decade building a learning culture and expanding the sense of “customer first” throughout the company, including a specialized focus on development of State National’s sales team and unique dedicated service team. ## Subscribe to our blog Search Posts - There are no suggestions because the search field is empty. - Recent - Popular - Categories ### Lists by Topic - [Credit Unions (47)](https://blog.statenational.com/tag/credit-unions) - [Technology & Innovation (35)](https://blog.statenational.com/tag/technology-innovation) - [Risk Mitigation (32)](https://blog.statenational.com/tag/risk-mitigation) - [Company News (26)](https://blog.statenational.com/tag/company-news) - [Banks & Finance Companies (24)](https://blog.statenational.com/tag/banks-finance-companies) - [Compliance (5)](https://blog.statenational.com/tag/compliance) - [Borrower Experience (2)](https://blog.statenational.com/tag/borrower-experience) - [Employee Engagement (2)](https://blog.statenational.com/tag/employee-engagement) ## Subscribe and Get The Latest News ## Related Posts ## [The Credit Union Advantage in a Digital World](https://blog.statenational.com/thecreditunionadvantage) Digital Progress Is Still Human - [State National](https://blog.statenational.com/author/state-national) - 5 min read - 6/30/26, 12:23 PM - [Read More](https://blog.statenational.com/thecreditunionadvantage) ## [CPI and the Member Relationship: Getting it Right Without Getting it Wrong](https://blog.statenational.com/cpi-and-the-member-relationship-) How credit unions can protect the member experience without sacrificing the protection the program is designed to provide - [State National](https://blog.statenational.com/author/state-national) - 7 min read - 6/18/26, 11:15 AM - [Read More](https://blog.statenational.com/cpi-and-the-member-relationship-) ## [The Anatomy of the Net Promoter Score](https://blog.statenational.com/the-anatomy-of-the-net-promoter-score) Why trust is the engine behind consistent, excellent NPS results. Imagine you could predict your organization's growth trajectory by asking just one straightforward question. You actually can! “How likely is it that you would recommend \_\_\_\_\_\_\_ to a friend or colleague?” It’s a simple question, but it carries incredible weight. You’ve likely heard of the Net Promoter Score (NPS), as it’s the most well-known metric for customer experience and loyalty. Whether the subject is a favorite local restaurant, an online store, or a long-term business partner, this single question cuts through marketing noise to measure the one fundamental factor that actually drives growth: trust. - [State National](https://blog.statenational.com/author/state-national) - 8 min read - 4/30/26, 3:57 PM - [Read More](https://blog.statenational.com/the-anatomy-of-the-net-promoter-score) #### Questions? 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