At State National we know we have an incredible amount of talent within our organization, so we have always looked inside to our team members and internal clients to harvest new and better ways to do things.
In the early days, we placed computers and people at every one of our clients to service each organization’s account. Internally, an employee asked, “Why don’t we centralize the dedicated call function of those jobs to allow the person to provide better uninterrupted service to the client?” With that, the premier call center at State National was born. Because different clients want different levels of service, ultimately a centralized contact center was best for the client and the effectiveness of the program.
Our Claims team asked, “Wouldn’t it be great if we could offer our superior outside insurance claim services together with the repossession, remarketing, and skip tracing services from our superb partner Roquemore?” And the CARS program was born.
These are just two of the countless examples of enhancements, improvements, and process efficiencies that have sprung from the minds of SNC team members over the past 48 years. While these examples are large, a wide range of innovative ideas are being developed and nurtured at State National every day. I never thought much about what to call it, but recently I heard the perfect term — intrapreneurship.
How do you encourage the intrapreneurs in your organization?