--- title: Client Advisory Council Launch | State National | Blog description: State National establishes its inaugural Client Advisory Council to unite industry leaders, enhance collaboration, and inform future business strategy. image: https://blog.statenational.com/hubfs/Imported_Blog_Media/NewsImage-ClientAdvisoryCouncil.png --- [![Growth_-logo](https://blog.statenational.com/hubfs/Imported%20images/Growth_-logo.svg "Growth_-logo")](http://palmspire-3842749.hs-sites.com/growth-home-1) - [Spotlight Blog](https://blog.statenational.com) ![State National Client Advisory Council ](https://blog.statenational.com/hubfs/Blog%20Images/Blog%20Content%20Images/CAC%20Logo%20Large.png "State National Client Advisory Council ") # **SNC Spotlight** Insurance can be complex. Turn to our blog for up-to-date, relevant content to help you make the best decisions for your financial institution. With expert knowledge from seasoned industry professionals, we simplify insurance topics so you can get back to business. - [Company News](https://blog.statenational.com/topic/company-news) # [State National Launches Client Advisory Council](https://blog.statenational.com/state-national-launches-client-advisory-council) [Read More →](https://blog.statenational.com/state-national-launches-client-advisory-council) - [Banks & Finance Companies (24)](https://blog.statenational.com/tag/banks-finance-companies) - [Borrower Experience (2)](https://blog.statenational.com/tag/borrower-experience) - [Company News (26)](https://blog.statenational.com/tag/company-news) - [Compliance (5)](https://blog.statenational.com/tag/compliance) - [Credit Unions (47)](https://blog.statenational.com/tag/credit-unions) - [Employee Engagement (2)](https://blog.statenational.com/tag/employee-engagement) - [Risk Mitigation (32)](https://blog.statenational.com/tag/risk-mitigation) - [Technology & Innovation (35)](https://blog.statenational.com/tag/technology-innovation) - - - [All Posts](https://blog.statenational.com) # State National Launches Client Advisory Council - [Tweet](https://twitter.com/share) State National has convened 11 well-respected leaders in the credit union industry together to form the company’s first Client Advisory Council (CAC). **Bedford, TX, May 15, 2019 **— New for 2019, State National has convened 11 well-respected leaders in the credit union industry together to form the company’s first Client Advisory Council (CAC). Members representing credit unions of varying sizes from around the U.S. will meet quarterly to network with industry peers, share challenges and solutions for common business challenges, and discover best practices that can be shared within their organization, as well as provide input and advice regarding industry developments and State National’s strategic product and services direction. Trace Ledbetter, Executive Vice President at State National and Executive Sponsor of the CAC, described the intention behind the group’s formation, explaining, “We’re really excited about providing this platform for some of our most valued client partners so they can benefit from the many opportunities it offers — and through this collaboration they are also helping our company make informed business decisions so we can better serve their institutions in the future.” “I think it is valuable to hear what others are doing and what other opportunities are out there, and I like networking with others in the same industry,” said member Stacy Callahan from SIU Credit Union. Added John Cotner from Icon Credit Union, “I especially enjoyed our recent technology discussion — it’s always great to hear success stories from others that are utilizing technology my credit union isn’t currently using.” One of the goals of the council is to provide valuable industry knowledge to members. In its first and second quarter meetings, participants have had the opportunity to hear from speakers like credit union expert and consultant Mark Sievewright, who touched on current trends and future insights relating to technology in the financial industry, and Christie Kimbell, Chief Experience Officer at Filene, who shared custom research on Artificial Intelligence and Financial Services. “Our objective for the council is to give some of our top clients a forum to discuss issues that are critically important to them and to us. Our CAC members bring a wealth of knowledge and experience,” said CAC Program Manager Heather Clyde. “We greatly value their feedback and guidance on our products and services to help us better meet their needs, while also gleaning invaluable business intelligence that can influence our own strategic initiatives.” For more information about the State National Client Advisory Council, contact: Heather Clyde, Client Advisory Council Program Manager hclyde@statenational.com 817-265-2000 x 1193 ![State National](https://blog.statenational.com/hubfs/Branding%20Assets/Icon%20SNC%20Logo/snc-icon-rgb.png) ###### State National As the leading insurance carrier in the United States specializing in CPI, State National offers single-source solutions for credit unions, banks, finance companies, and specialty lenders of all sizes. Our services are cost-effective and tailor-made to safeguard assets against uninsured collateral losses. ## Subscribe to our blog Search Posts - There are no suggestions because the search field is empty. - Recent - Popular - Categories ### Lists by Topic - [Credit Unions (47)](https://blog.statenational.com/tag/credit-unions) - [Technology & Innovation (35)](https://blog.statenational.com/tag/technology-innovation) - [Risk Mitigation (32)](https://blog.statenational.com/tag/risk-mitigation) - [Company News (26)](https://blog.statenational.com/tag/company-news) - [Banks & Finance Companies (24)](https://blog.statenational.com/tag/banks-finance-companies) - [Compliance (5)](https://blog.statenational.com/tag/compliance) - [Borrower Experience (2)](https://blog.statenational.com/tag/borrower-experience) - [Employee Engagement (2)](https://blog.statenational.com/tag/employee-engagement) ## Subscribe and Get The Latest News ## Related Posts ## [The Credit Union Advantage in a Digital World](https://blog.statenational.com/thecreditunionadvantage) Digital Progress Is Still Human - [State National](https://blog.statenational.com/author/state-national) - 5 min read - 6/30/26 12:23 PM - [Read More](https://blog.statenational.com/thecreditunionadvantage) ## [CPI and the Member Relationship: Getting it Right Without Getting it Wrong](https://blog.statenational.com/cpi-and-the-member-relationship-) How credit unions can protect the member experience without sacrificing the protection the program is designed to provide - [State National](https://blog.statenational.com/author/state-national) - 7 min read - 6/18/26 11:15 AM - [Read More](https://blog.statenational.com/cpi-and-the-member-relationship-) ## [The Anatomy of the Net Promoter Score](https://blog.statenational.com/the-anatomy-of-the-net-promoter-score) Why trust is the engine behind consistent, excellent NPS results. Imagine you could predict your organization's growth trajectory by asking just one straightforward question. You actually can! “How likely is it that you would recommend \_\_\_\_\_\_\_ to a friend or colleague?” It’s a simple question, but it carries incredible weight. You’ve likely heard of the Net Promoter Score (NPS), as it’s the most well-known metric for customer experience and loyalty. Whether the subject is a favorite local restaurant, an online store, or a long-term business partner, this single question cuts through marketing noise to measure the one fundamental factor that actually drives growth: trust. - [State National](https://blog.statenational.com/author/state-national) - 8 min read - 4/30/26 3:57 PM - [Read More](https://blog.statenational.com/the-anatomy-of-the-net-promoter-score) #### Questions? 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