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Revolutionizing Borrower and Lender Experiences with State National’s Innovative API Integration

At State National, we’re committed to fostering smarter, more streamlined processes for our partners while delivering meaningful solutions that benefit both lenders and borrowers. Guided by our dedication to innovation and continuous improvement, we’re proud to introduce an industry-first tool that’s set to transform how borrowers and lenders interact with insurance information.


Exclusive API integration

Now, borrowers can check their insurance status and update coverage details directly through their online banking platform. This seamless integration doesn’t just enhance the user experience — it also simplifies operations for lenders.

 
For SELCO Community Credit Union, this groundbreaking tool has already delivered incredible results, proving its power to make a real difference.


A First-of-Its-Kind API Solution That Delivers Real Results

Our API integration is more than just technology; it’s a complete reimagining of how communication between lenders and borrowers occurs; it’s designed to make insurance management simple and effective for everyone.

Here are some of the key features that make this tool stand out:

For Borrowers:

  • Real-Time Insurance Updates: User-friendly, interactive pop-ups allow borrowers to view their current insurance status instantly.
  • Streamlined Submissions: Easy submission of updated insurance coverage, right from their online banking platform.
  • Personalized Options: Borrowers can choose to set “Remind Me Later” alerts or opt-out with “Don’t Show Me This Again.”
For Lenders:
  • Streamlined Communication: Immediate, consistent interaction with borrowers through embedded prompts, delivered in-platform.
  • Enhanced Visibility: Seamless integration allows lender staff to quickly see insights into borrower coverage and certificate status for increased operational clarity.
  • Custom Messaging: Borrower communications can be tailored to fit each lender’s unique needs.

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Proven Results Delivering Real Impact

The benefits of our API integration are clear, as demonstrated by the results achieved during our collaboration with SELCO Community Credit Union. Just four months after implementation, SELCO saw:

  • 74% Conversion of borrowers from “no insurance” status to compliant coverage.
  • 53% Conversion from “final notice” status to compliant coverage.
  • 47% Conversion from active CPI to other compliant solutions.

This impressive performance didn’t just improve compliance rates. It also helped reduce flat-cancel rates, minimizing operational inefficiencies and saving resources for SELCO.


Insights from SELCO Community Credit Union

Our partnership with SELCO to introduce this revolutionary new solution was about more than technology; it reflected a shared commitment to continuous improvement. Steve McIntire, Senior VP of Enterprise Risk & General Counsel at SELCO Community Credit Union, shared his gratitude for how State National’s innovative approach has built value for their members and teams.


“State National truly lives the Kaizen Philosophy of continuous improvement through incremental, ongoing changes. I am grateful to have such an invested and thoughtful partner.”


– Steve McIntire, SVP, Enterprise Risk & General Counsel, SELCO Community CU

Designed for Flexibility and Fast Implementation
State National understands that every lending institution has unique needs. That’s why our API is built with flexibility in mind, offering:

  • Custom Messaging: Tailor communication within the online banking environment to reflect your institution’s brand and tone.
  • Rapid Deployment: Go live with the new API quickly and efficiently with minimal disruption.

Transforming the Future of CPI Management

Our API has set a new industry standard in CPI management, merging convenience with compliance. This innovation doesn’t just simplify processes; it builds trust and improves the borrower experience, ensuring members feel valued every step of the way.

For lenders, the benefits go beyond numbers. Simple, transparent tools like this reinforce their commitment to solving real-world challenges for their members, creating opportunities for more robust engagement and lasting relationships.


Moving Forward

The success of our partnership with SELCO Community Credit Union is proof that when innovation meets thoughtful execution, everyone wins. We’re proud to be a part of SELCO’s story and to share how State National continues to push boundaries through innovation to redefine what’s possible for lenders and borrowers alike.AdobeStock_789907502

Discover how State National's one-of-a-kind solutions can transform your portfolio protection results with increased efficiency, borrower satisfaction, and operational clarity. It’s time to elevate expectations and redefine insurance management with technology and service that truly work for you and the borrowers you serve.

 

Find Out More!

 

If you’re ready to take CPI management to the next level, State National’s API offers the efficiency, flexibility, and engagement you and your borrowers deserve.


Stay tuned for more updates as we continue driving change and delivering results alongside partners like SELCO Community Credit Union.
State National
State National
As the leading insurance carrier in the United States specializing in CPI, State National offers single-source solutions for credit unions, banks, finance companies, and specialty lenders of all sizes. Our services are cost-effective and tailor-made to safeguard assets against uninsured collateral losses.

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