SNC Spotlight

Insurance can be complex. Turn to our blog for up-to-date, relevant content to help you make the best decisions for your financial institution. With expert knowledge from seasoned industry professionals, we simplify insurance topics so you can get back to business.
All Posts

During Tough Times State National Employees Band Together

A company with strong values and deep roots. Key differentiators empower State National to keep driving during tough times.

Steering Our Vehicle Through a Season of Tough and Constant Change

The 70-mph highway merged from three to two lanes, forcing morning rush hour traffic to a dead stop. Some of the approaching automobiles didn’t see the slowdown in time and slammed on their brakes too late. In my rearview mirror, I could see a black jeep desperately attempting to brake to a stop. In slow motion, my body tensed, bracing for impact. I helplessly gripped the steering wheel. CRASH! My vehicle was hit, the first in a four-car pileup on the left lane of the highway.

The second vehicle in the pileup — the black jeep that hit me — took off, leaving behind only his headlight glass. The third driver, an elementary school teacher, cried. This was her second car accident this month. The fourth driver, driving in what was clearly a work truck of some kind, maybe a landscaper or handyman, was enraged, shouting, “Oh, just great!! How am I going to afford this?!” The first driver, me, a recent college graduate on the way to my new job, surveyed the scene. My little car had miraculously sustained only a dent. With permission from the officer at the scene, I kept driving.

In many ways, 2020 feels like a catastrophic vehicle pileup on our economic highway. If companies are vehicles, this year has seen many of them with major dents and dings — or even totaled. But not State National! My company has continued to readjust and move forward. Key differentiators empower State National to keep driving, even during tough times and unforeseen circumstances. I feel very fortunate to be a part of this unique company, whose sincere expressions of gratitude, desire to always provide superior service, and inclination to help others are just a few of the characteristics that make us different.

During Tough Times State National Expresses Gratitude

The upcoming holidays are a traditional time to focus on gratitude, but it’s important to give thanks beyond Thanksgiving and find reasons to celebrate in every season. Following the initial work-from-home order (in April) State National employees shifted their focus, looking for the positive side to their new office environment. To help encourage this healthy perspective, State National’s marketing team created a social media feature we called “A Good Minute,” with questions prompting employees to shift their focus onto the positive.

Questions included:

  • What am I thankful for today?

  • What am I inspired by today?

  • What happened today that gave me hope/excitement for the future?

  • What am I doing today to get some fresh air?

  • What am I doing to stay mentally flexible?

  • What am I doing today to stay physically active?

  • What will I do today to show people that I care?

  • What surprising joys have I discovered from spending more time at home?

Many employee responses were shared on State National’s LinkedIn page, and we heard from employees, clients, and other connections that reading the responses helped remind them to refocus and express gratitude for the things that were going right (helping others, unexpected benefits of being at home, community spirit, more time with family, etc.) during the anxious early days of the pandemic.

During Tough Times State National Provides Superior Service

State National’s influence expands beyond gratitude. How do we keep our company vehicle moving in all circumstances? Each department in our company works in harmony to be sure that providing the best service to our clients is always the highest priority. This has meant coming up with new solutions for providing the same high-quality programs in different ways — and by working together we have accomplished that and more. The proof? Over 93% of our employees moved to a remote work environment in March yet State National has continued to exceed ALL of our service level agreements with our clients.

Every single State National department has approached changing circumstances with an innovative attitude. IT worked tirelessly to transition employees to a work-from-home environment. Our sales and service teams continue to interact with clients and prospects through WebEx, phone, and email. In every department, our company is finding new ways to increase efficiency to the same level or greater than it was before the events of 2020.


Pam Medellin, Supervisor of Account Services, summed it up succinctly: “We have certainly found that anything is possible when we have the same goals and find we can depend on each other!”


During Tough Times State National Cares

What has impressed me most profoundly as an employee of State National is witnessing the many ways the company and our employees have gone above and beyond in 2020 to help others. In employee donations alone, State National raised over $10,000 in May for the Tarrant Area Food Bank. Our parent company Markel contributed their company match to our employee donations and together we were able to provide over 190,000 meals for those in need.

The company also went out of its way to help employees trying to adjust to the pandemic. In April, following the stay-at-home orders, they gifted employees with children at home a 3-month subscription to Cratejoy, providing youngsters with a creative and educational at-home craft to keep little hands busy and engaged while caregivers worked. Also, knowing that so many families were disappointed to find ceremonies canceled because of COVID-19, State National sent thoughtful graduation care packages for employees with family members celebrating high school and college graduations.

I am thankful to work for a company with strong values and deep roots. State National employees stand together during tough times in strength and unity. While other companies may verbalize similar values, State National has shown its reliability and consistency through action. The same qualities that make State National different also keep the company driving smoothly during tough times.

Catalina Uriarte
Catalina Uriarte
Catalina Uriarte is a part of State National’s marketing department. With her tagline “Creative innovation designed to inspire action,” Catalina describes herself as a curious creative who looks forward to taking on new challenges. She earned her B.A. in Public Relations from the University of North Texas and she plays an essential role in planning and executing State National’s corporate client events.

Related Posts

Celebrating Our Partnership With Filene!

Innovative Research From Renowned “Think and Do” Tank Drives Real-World Results for Credit Unions With service as a core value, State National not only puts maximum effort into providing the best portfolio protection anywhere, but we also actively look for ways to help move the industry needle and be a part of a larger mission. This includes actively seeking to expose our clients to opportunities with leading organizations that explore innovative, growth-oriented ideas. What Matters to You Matters to Us The renowned research firm Filene is a credit union and consumer finance think tank headquartered in Madison, Wisconsin. As an Inner Circle member and research sponsor, we provide support for their mission to connect credit unions with insights and innovations to change people’s lives. Their research ventures connect credit unions with the most impactful technology and drive forward-thinking business decisions. Through investing in organizations like Filene, State National further supports the credit union mission and helps our partners benefit from the latest insights into solutions to their industry's unique challenges. This partnership also gives us access to original research to better focus future advancements and technology innovations on collateral protection insurance (CPI) program improvements for our credit union partners. Keep Good Company At the start of 2020, State National joined forces with Filene by sponsoring their Center of Excellence for Emerging Technology, working with their industry experts to explore the future of digital financial services. This year, we are proud to also provide support for Filene’s new CoE, the Center of Excellence for Innovation & Incubation, which helps credit unions explore solutions to assist them in remaining adaptive and nimble as member and community needs continue to shift. Filene’s Centers of Excellence are identified based on the needs shared by hundreds of credit unions and created to empower them with the data they need to make decisions that will best serve their missions now and in the future. Filene's Center of Excellence of Innovation & Incubation — A Milestone Worth Celebrating All of Filene's Centers of Excellence are doing life-changing work to help credit unions — and their members — thrive. As a sponsor of the Center of Excellence for Innovation & Incubation and the Center of Excellence for Emerging Technology, we could not be prouder to support the amazing work Filene is doing to help credit unions succeed and to advance the credit union mission. We look forward to seeing these dedicated scholars and credit union advocates as they move into their second year of investigating ways to create, implement, and measure innovation in credit unions, identifying opportunities for credit unions to differentiate with innovation, and building a playbook of effective and consumer-friendly social innovation approaches for the future of all financial services! Check Out These Guest Posts From Filene Experts: Relationship Banking in a Digital Age Credit Union Digital Transformation in the Age of COVID – 19

10 Advantages of Partnering With SNC for CPI

There's everyone else — and then there's State National  

To Improve Is To Change

Using Change To Accelerate Innovation and Drive Success