SNC Spotlight

Insurance can be complex. Turn to our blog for up-to-date, relevant content to help you make the best decisions for your financial institution. With expert knowledge from seasoned industry professionals, we simplify insurance topics so you can get back to business.
All Posts

Much to Be Thankful For

State National Executive Vice President Trace Ledbetter Reflects on the Bounty of the Season

This is the time of year where our minds begin to lean toward reflection and taking stock of the year that’s almost behind us. There have been many positive and hopeful changes since last Thanksgiving, especially the chance for many of us to get together and share Turkey Day with our families and friends this year.

Covid, of course, is still with us, but the landscape there has shifted since November 2020. People’s level of concern has waxed and waned, vaccines were introduced, and it seems we’re getting over the hump with the Delta variant. When you look at the business environment, things are reopening and this year we’ve gotten back to many of the conferences, events, and face-to-face client meetings we so sorely missed last year.

On the road again — with our clients and friends

Since relationships are the very cornerstone of our business, we are so grateful to be able to once again meet with our clients and reconnect in a more personal way. After the shutdowns of 2020, it really hit home how rewarding it is to be able to enjoy face-to-face conversations and laughter with our partners, so many of whom are also good friends!

It has also been heartening to see how well our partners’ organizations have performed this year. Their focus on taking care of their business and the people they serve has paid off, and we see them coming out of the uncertainty of the past couple years stronger than ever. We’re pleased and proud that State National has been able to play a pivotal role in helping them to mitigate risk in their institutions as they continue to grow and thrive.

Strong partnerships promote forward momentum

State National has also been fortunate to be able to keep innovating to expand and enhance our offerings. We’ve leveraged the last couple of years to move our service forward by continuing to invest in technology and in our people. We’re thankful to be in a position where we can maintain our lead as the major player in portfolio protection insurance for lenders, and we’re so grateful for the trust our clients place in us every single day.

As we head into Thanksgiving and the hectic holiday season that lies just beyond it, it’s important to take a moment to acknowledge just how blessed we are, and to express our appreciation for the people in our lives and the opportunities all around us. However you are celebrating the holiday, I hope you are surrounded by the people who mean the most to you. Happy Thanksgiving!

Trace Ledbetter
Trace Ledbetter
Trace Ledbetter is executive vice president at State National Companies, Bedford, Texas, where he directs and oversees delivery of all services and products for lender services, including customer relationship management, underwriting and claims.

Related Posts

5 Factors Contributing to Increased Risk for Auto Lenders

Rising Auto Delinquencies, Higher Charge-Off Risk, and What You Can Do to Protect Your Loan Portfolio

One Size Doesn't Fit All

Unique Partners & Customized Solutions Require Specialization   Learning Is an Ongoing Experience In many industries, learning has a core skill set that is needed for a certain position. Take the fast food industry, for example — teaching an employee to cook and build a consistent burger each time is a skill that can be consistently trained across a multi-store operation. Of course, there will always be new processes and changes that will need to be learned as well, but that core learning is pretty much consistent across the board. However, at State National each of our hundreds of clients has a unique business and requires a unique solution customized to meet their specific situation. This creates the need for information to be readily available and for learning to become an ongoing daily experience. We instill this during our employee onboarding process by teaching each new hire not only about the core learning needed to understand a complex product like portfolio protection, but also about the many variations and customizations that can occur.   Constant Improvement at Every Level Employees, both while in training and throughout their time at State National, are also encouraged to ask questions about and discuss new processes and features with each other to facilitate the spread of that new information across the organization. As their knowledge grows, so does their ability to share more and do more both internally and externally with our clients. This community spread of knowledge and skills across the organization results in a strong learning culture and in retention of a high-quality, well-informed workforce. Each employee plays their own part in our one-of-a-kind dedicated service model, offering the best, most personalized service in our industry. The comprehensive, specialized training plus long-term constant growth of our associates is one of State National's biggest market strengths and one of the big reasons so many organizations choose to partner with State National.   State National Site Visit: Be Our Guest  

Embracing Equity on International Women’s Day 2023

Celebrating women’s achievements, forging women’s empowerment, and building workplaces where women thrive.