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With Custom QR Codes, It’s Now Even Easier for Your Borrowers to Upload Their Insurance!

State National brings back QR codes — now new and improved!

 

When was the last time you scanned a Quick Response (QR) code? Was it on a restaurant menu, on a real-estate sign, or maybe to access a form? The reliable QR code has now become a part of our daily life. In our mobile-first technology era, QR codes are back, giving consumers instant access anywhere to the targeted information you want to provide them. There is no need to keep pamphlets in stock or worry about your customers going to the wrong website when scrolling past noisy ads on search engines.

While State National has offered our clients the ability to have QR codes on their borrower notices before, there was not a real demand for them until the recent increase in use sparked by the pandemic. With increased consumer receptiveness to these abstract squares and State National’s dedication to constant improvement, we are harnessing the power of QR codes again — adding on improved customizations that make it even easier for borrowers to submit their insurance when they take out a new loan or have a lapse in coverage.

"We appreciate having a good vendor partner that understands your needs sometimes before you even know you have a need. State National is always looking for ways to make things better for your staff as well as your leadership.”

JAX Federal Credit Union

QR Codes for Borrower Notices

Borrowers can scan their personalized QR code on their mailed paper notice and be directed straight to their personal account on MyLoanInsurance.com. On this borrower-friendly site they can view their insurance status and easily provide updated proof of insurance. Since the QR code on each borrower’s notice is specific to them, no reference ID or PIN is needed, and the webpage will automatically populate with their name and vehicle type. A helpful short video applicable to their particular situation will instruct them on exactly what they need to provide to resolve their specific impairment. And finally, the site will also show them how to easily upload and submit their information.

Our borrower-specific QR codes personalize the website borrowers are directed to, including details such as informing them if the lienholder is missing or if their deductible is too high.

 

QR Codes for Lenders

Lender custom QR codes are another way we provide total access and empower your borrowers to easily update their insurance with us before they even enter our notice cycle. These institution-specific lender QR codes can be used anywhere you choose, including your website, lender agreement, and loan closing documents. Borrowers who scan your custom lender code are directed to a MyLoanInsurance.com page branded with your financial institution’s name and logo. From here, borrowers can upload insurance even if they do not know their access PIN.

 

Pro Tip: Add Your Lender QR Code to Your Lender Agreement to Prompt New Borrowers to Submit Their Insurance

We encourage you to add your custom QR code in your new loan packet and actively point it out to borrowers when they take out a vehicle or home loan. Let your borrowers know they can scan that QR code to quickly and easily provide their insurance details. The visual effect of having the QR code on the agreement packet reminds the borrower to take action, and as soon as the website pops up, it tells them exactly what they need to do to update their insurance. MyLoanInsurance.com is accessible 24/7, so borrowers with missing information or a lapse in coverage can update their insurance at any time, at their convenience.

 

Scan Here for an Example of a Lender QR Code

Leading by Always Improving

Since 1973, State National has been dedicated to a culture of continuous improvement. We are proud to be the technology leader in our industry, and are consistently evolving to make portfolio protection easier, faster, and more user-friendly for your borrowers and your staff. We are glad to provide our lenders with these customized QR codes as the latest feature to make the process even more seamless and convenient.

 

Borrower QR codes are already actively employed on all mailed notifications. To find out more about getting your own customized lender QR code, contact your Client Executive today!

State National
State National
As the leading insurance carrier in the United States specializing in CPI, State National offers single-source solutions for credit unions, banks, finance companies, and specialty lenders of all sizes. Our services are cost-effective and tailor-made to safeguard assets against uninsured collateral losses.

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Strengthening Your Cyber Defenses

Strengthening Your Defenses: Why Secure Partners Are Critical With third-party risk on the rise, here's how to ensure your vendors are allies, not liabilities Cybersecurity Awareness Month each October is a critical reminder for organizations to evaluate their security posture. For financial institutions, including credit unions, banks, and finance companies, this evaluation must extend beyond your own walls and into the practices of every vendor you work with. In today’s interconnected environment, the security of your business partners is an extension of your own. Choosing a partner with a robust, proactive security posture isn't just a matter of compliance; it's a fundamental part of protecting your institution and those you serve. The Stakes Have Never Been Higher The threat landscape continues to evolve, and recent data shows that third-party risk is a primary driver of costly breaches — and the financial industry remains a prime target. Consider these findings: Third-party risk is a direct cause of breaches. A 2024 report found that at least 35.5% of all data breaches originated from compromises at a third-party vendor. (SecurityScorecard) Costs for financial institutions remain high. The average cost of a data breach for the financial industry is $6.08 million per incident, significantly higher than the global average. (IBM) The human element is a key factor. The "human element," which includes errors, phishing, and social engineering, plays a role in 60% of all breaches. (Verizon) Stolen credentials are a primary entry point. The use of stolen or compromised credentials was a factor in nearly one-third of all breaches, underscoring the need for strong authentication. (Verizon via Abnormal) What to Look for in a Secure Partner A partner’s commitment to security should be proactive, not reactive. Lenders must look for organizations that employ impeccable controls and can demonstrate their strength in this area. Proactive Due Diligence: Does a potential partner voluntarily offer a due diligence packet because they are confident in their security? Or do you have to ask multiple times? A proactive partner is a secure partner. Advanced, Demonstrable Safeguards: Look for partners who can show you their security in action. A key feature to look for is multifactor authentication (MFA), especially on platforms where your members or customers interact. MFA provides an essential extra layer of defense beyond a simple password, ensuring that sensitive data remains protected. “Security threats don’t stop when the whistle blows at 5 p.m. and hackers don’t take vacations,” says Michael Weiskircher, State National’s CIO, “so protecting against attacks has to be an ongoing, real-time process of fixing vulnerabilities immediately.” Security in Action at State National At State National, we believe that protecting our clients' data is a foundational part of the service we provide. We are on a mission to not only meet but exceed all security standards. MFA on Borrower Platforms: We practice what we preach. Our MyLoanInsurance.com borrower portal is protected with two-factor multifactor authentication (MFA). This safeguard helps ensure that borrower data is protected from unauthorized access. Constant Vigilance: We know that security is a 24/7/365 commitment. As Michael Weiskircher, State National’s CIO, says, “Security threats don’t stop when the whistle blows at 5 p.m. and hackers don’t take vacations, so protecting against attacks has to be an ongoing, real-time process of fixing vulnerabilities immediately.” A Dedicated Compliance Department: A partner with a proactive, in-house compliance team demonstrates a deeper commitment to security. This team ensures the company rigorously adheres to all state and federal data protection laws, providing a critical layer of assurance that security policies are consistently followed and enforced. The Markel Advantage: As part of the Markel family of companies, State National has access to the security tools, resources, and expertise of a multi-billion dollar, multinational insurance holding company. This adds yet another layer of enterprise-level protection. Choosing an Ally, Not a Risk Vetting a business partner's security is a critical fiduciary responsibility, and choosing the right one allows you to focus on serving your members. You can rest easy knowing that when it comes to your portfolio protection program, State National has you covered. Do Your Part. #BeCyberSmart

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