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The Difference Is in the Details – CPI Done Right!

Superior CPI Starts With State National

State National is not the only company that offers portfolio protection — but we are the only one that puts safeguarding your loan portfolio at the core of everything we do. When it comes to greater ease of use, faster and larger claims payments, and a better borrower experience, be sure to look below surface statements -- because the difference between an "OK" experience and a superior one is truly is in the details.

To learn about Collateral Protection Insurance, read our article What Is Collateral Protection Insurance (CPI) – and Do You Need It?


View Our Featured Video: The Difference Is in the Details


Other CPI Providers Claim To Offer the Same Services. In Reality, They Aren’t Even in the Same Ballpark!


Recorded Calls: Other providers offer recorded client calls … but the catch is that you have to request each call individually and wait for it to be sent to you, and it could take weeks to get the recording. Additionally, these calls have to be listened to and approved by your CPI provider first, even though their interaction is with YOUR borrower. We know timing and efficiency matter to you and your borrowers, so our recorded calls are available immediately in your custom client access portal in InsurTrak. You can listen to calls and check the status of your borrower’s coverage any time you want — without the wait.


Borrower Texting: Your CPI provider should make their program as easy and seamless as possible for both you and your borrowers. It’s important to offer borrowers a multichannel approach to finance management. Some CPI providers offer texting as an option to reach borrowers receiving or at risk of receiving force placement … but eat up your time and money by just referring you to a text provider and, after initial setup, leaving you and your staff to manage the details yourself. Plus, it’s only free for a short time, adding additional cost down the road. Our text program is a free, integrated part of your State National CPI program and we handle it all for you, at no additional cost, now or later. Also, with our interactive texting, borrowers have the option to simply reply to a text with their insurance information — no other provider offers this feature.


Contact Center: Not only are other providers’ call centers commonly outsourced to third parties, but they utilize the same 1-800 number for all of their clients. This results in a generic greeting, frustrating phone trees, and unmeasured borrower satisfaction. Our contact center is located right at our Texas headquarters and staffed by highly trained CPI specialists. We provide a custom 800 number to every financial institution we partner with, and our courteous reps answer every call using your institution’s name. As a result of this method and the dedication of our amazing contact center team, we have a caller satisfaction score of over 95%.


Faster Claims Payments: Everyone who offers CPI says they have fast claims payments, but how fast? Because State National is the carrier, underwriter, and claims payer, there is no middleman and almost no paperwork in our process. Many claims are processed in seconds and paid overnight and those that need further review are paid within 5 days of their submission date. No other provider in the industry offers anything even close — their “fast” claims payments can take weeks or even longer, and the clock doesn’t even start ticking until you’ve completed all the paperwork. Additionally, because of the efficiency of our unique business model, we can pay about 20% more in claims than the other guys.


A Commitment to Focusing on the Details in Everything We Do

State National isn’t the only provider offering CPI, but we are the only provider that offers one-of-a-kind solutions to save you money, protect you and your borrower, and create the most positive borrower experience. We are not just a provider — we are your partner and we never stop working to continually ensure your long-term satisfaction.

Discover more of our differences and read why our VP of Sales John Pearson is constantly saying, “I Don’t Understand Why We Don’t Have All the Business!


State National
State National
As the leading insurance carrier in the United States specializing in CPI, State National offers single-source solutions for credit unions, banks, finance companies, and specialty lenders of all sizes. Our services are cost-effective and tailor-made to safeguard assets against uninsured collateral losses.

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How Much Money Can We Save You? 4 Questions to Find Out

Protecting your auto loan portfolio doesn’t need to cost your credit union, bank, or finance company as much money, time, and resources as it does today. With seamless implementation and a multitude of unique advantages in our service model, State National saves lenders money. Just how much? Let’s find out! 1. How many auto loans do you have in your portfolio and how much time per week does your staff spend on managing collateral protection in your current portfolio? Our program is built to free up your staff’s capacity and provide you with FTE savings. Our exclusive lender platform, InsurTrak, has every tool you need, including: Real-time data on borrower insurance status, notifications sent, account history, insurance documentation, and all borrower interactions Instant, on-demand access to all recorded borrower phone calls. Fast, automated payment change and refund information On-demand management reports and customized, transparent reporting of all aspects of your program Created in-house and customized for CPI programs specifically, InsurTrak is the industry powerhouse in tracking, claims filing, reporting, and program management, all in one user-friendly, easy-to-use platform. “Efficient? I’d estimate State National’s system saved us 6 figures and 1 FTE!” ~ Steve McIntire, VP of Administration and General Counsel, SELCO Community Credit Union 2. What is your 12-month claim benefit? State National returns, on average, 20% more in claim dollars than other providers. Because we are the carrier, underwriter, and claims payer, there is no middleman and almost no paperwork required. Many claims are processed in 10 seconds with AI and those that need further review are paid within 5 days of their submission date. That’s 5 days start to finish. Additionally, filing a claims payment has never been easier for your team. Our claims form comes pre-populated with data from InsurTrak. You don’t even have to decide which claim type you want to file — we automatically process each claim for ALL available coverages, regularly returning more dollars to you. Did I mention we have broader coverages that provide more value to the financial institution? Not only that, but we offer a borrower-centric coverage that allows your borrower to file a claim even if they are uninsured! “State National has saved us a truly significant amount of money.” ~ John Grimes, AVP of Collections, MAX Credit Union 3. If you have a CPI provider, what is your current CPI penetration? We reduce CPI penetration by 20-30% because of our proprietary AI tracking software, proactive verification methods, and our email and text programs. Our Web-Based Robotic Automated Processing (WRAP) software automatically extracts insurance information from insurer websites and updates it in InsurTrak — without any human effort or intervention. WRAP uses AI and machine learning to proactively search for new policy information from seven different carriers, including the country’s top five auto insurers, before ever notifying a borrower. Only if we can’t verify insurance through WRAP or our other proactive and behind-the-scenes verification methods do we reach out to the borrower via multiple channels, including email and text. Borrowers can easily respond through the channel they prefer — email, phone, or our borrower-facing portal. They can even send an image of their insurance information by text! All this combines to create a more seamless, frictionless experience that results in lower penetration rates and greater client and borrower satisfaction. “Even though State National provides the insurance, I know their goal in the end is to NOT have forced placements. It's an active partnership that hits from all angles.” ~ Lora Stebleton, Vice President of Payments & Customer Service, Gate City Bank 4. What core processor do you use? InsurTrak is engineered to work seamlessly with all major core processors. Because innovation is our mindset, we have multiple automation options available to accommodate your systems and processes. When designing InsurTrak, we kept software compatibility a top priority. This means seamless real-time premium adds, refunds (including partial refunds), and payment syncing. With minimal steps to set up, you can link Symitar Episys, Temenos, and AKUVO directly to InsurTrak. For those who use Symitar Episys, State National has set up two-click direct connectivity, allowing all InsurTrak data to be accessed through your Episys system. Temenos and AKUVO users can easily connect to InsurTrak within their frameworks using the State National connector. “I just don’t think anybody else out there can compete with what State National has as far as the product, the technology and innovation, and how many things are automated.” ~ Corey Rupp, Chief Retail Officer, Affinity Plus Credit Union Switch Without a Glitch Once you decide to partner with State National, our dedicated Program Implementation Team is there to guide you all along the way and answer any questions you may have during any step as you onboard. “It was the best implementation I have done with any company. It was flawless.” ~ Joy Dominguez-Mota, Department Manager, Nationwide Acceptance Want to determine the actual savings your financial institution can achieve with these advantages? Let us know your answers to these questions and see how you can take advantage of these and other exclusive benefits. Sign up for an in-depth, customized consultation and program review today to see how much time and money we can save you!