I have said it a million times, and I will say it once more — I don’t understand why we don’t have all the business! Our blog team told me not to sound like a salesperson in this post, but I am the EVP of sales. What were they expecting from me? I’ve been selling State National’s products for over 20 years because they’re the best, so why shouldn’t I say it? It’s just a fact.
Director of Learning and Development David Holmes shares how combining social and emotional awareness with a client-first mentality is paramount in creating a culture of constant service at State National. Find out 3 components of this awareness you need to develop strong EI and ask yourself, “How will this idea improve the client experience?”
Our WRAP (Web-Based Robotic Automated Processing) system is continuing to increase efficiencies. WRAP now proactively searches for new policy information from 7 major carriers, including the country's top 5 auto insurers. UPDATE! To illustrate how WRAP continues to increase in power and efficiency, in April 2023 the bots reviewed over 140,000 loans, successfully finding and updating insurance on 33% — all completely automatically and with no borrower contact needed.
We define success by more than financial outcomes — we consider the quality of our relationships with our clients to be just as, if not more, important. Our high NPS score is due to State National’s culture, which is built around technological innovation and customer experience.
Core conversion is inevitable with institutional growth. State National has witnessed hundreds of our credit union, bank, and finance company partners’ core conversions.