“How likely is it that you would recommend _______ to a friend or colleague?” How the answer to this question translates to customer experience and loyalty.
We define success by more than financial outcomes — we consider the quality of our relationships with our clients to be just as, if not more, important. Our high NPS score is due to State National’s culture, which is built around technological innovation and customer experience.
Percentage of customers who would recommend State National’s portfolio protection programs to others shows significant jump
Core conversion is inevitable with institutional growth. State National has witnessed hundreds of our credit union, bank, and finance company partners’ core conversions.
In partnership with State National, Filene’s Center for Emerging Technology is exploring the future of digital financial services.