Charlie Miller is State National’s Vice President of Client Services and Operations, overseeing the relationship- and service-focused client-facing team as well as our fundamental loan and insurance tracking operations, including Document Processing and our in-house Contact Center. Charlie’s core priority is delivering an exceptional client experience by building lasting partner relationships that exceed expectations while delivering efficient, cutting-edge processes focused on improving the experience of both our clients and their borrowers.
Core conversion is inevitable with institutional growth. State National has witnessed hundreds of our credit union, bank, and finance company partners’ core conversions.